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Privacy Policy

Neighborhood Builders Ltd
Effective Date: [Insert Date]

1. Introduction

Neighborhood Builders Ltd (“we”, “our”, “us”) is committed to protecting your personal data and respecting your privacy. This Privacy Policy explains how we collect, use, store, and protect your information when you visit our website or contact us regarding our services.

We comply with the UK General Data Protection Regulation (UK GDPR) and the Data Protection Act 2018.

2. Who We Are

Business Name: Neighborhood Builders Ltd
Registered Address: [Insert Address]
Email: [Insert Email]
Phone: [Insert Phone Number]
Website: [Insert Website URL]

We are the data controller responsible for your personal data.

3. What Information We Collect

We may collect and process the following personal data:

  • Full name

  • Phone number

  • Email address

  • Property address (for quotations or services)

  • Details about your enquiry

  • Any information you provide via contact forms

  • Website usage data (via cookies and analytics tools)

We do not knowingly collect data from children under 16.

4. How We Collect Your Data

We collect data when you:

  • Fill in a contact or quote request form

  • Call or email us

  • Engage with us on social media

  • Browse our website (via cookies)

5. How We Use Your Data

We use your information to:

  • Respond to enquiries

  • Provide quotations

  • Deliver home improvement and maintenance services

  • Communicate regarding ongoing work

  • Improve our website and services

  • Comply with legal obligations

We will only use your data where we have a lawful basis, including:

  • Contractual necessity

  • Legitimate business interests

  • Legal obligations

  • Your consent (where required)

6. Data Sharing

We do not sell or rent your personal data.

We may share information with:

  • Trusted subcontractors (where necessary to complete work)

  • Accountants or legal advisors

  • IT and website hosting providers

  • Regulatory authorities if legally required

All third parties are required to respect the security of your data.

7. Data Retention

We retain personal data only as long as necessary:

  • Enquiry data: up to 12 months

  • Client records and invoices: up to 6 years (for tax and legal compliance)

After this period, data will be securely deleted or anonymised.

8. Data Security

We implement appropriate technical and organisational measures to protect your data from:

  • Unauthorised access

  • Loss

  • Misuse

  • Disclosure

However, no internet transmission is completely secure.

9. Your Rights

Under UK GDPR, you have the right to:

  • Access your personal data

  • Request correction of inaccurate data

  • Request deletion of your data

  • Object to processing

  • Restrict processing

  • Data portability

  • Withdraw consent (where applicable)

To exercise these rights, contact us at: [Insert Email]

You also have the right to complain to the Information Commissioner’s Office (ICO):
Website: https://ico.org.uk

10. Cookies

Our website may use cookies to:

  • Improve user experience

  • Analyse website traffic

  • Support website functionality

You can control cookie preferences through your browser settings.

11. Changes to This Policy

We may update this Privacy Policy from time to time. Any updates will be posted on this page with a revised effective date.

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